Store Policies

LPC’s TERMS AND CONDITIONS 

        This invoice is subject to the following terms and conditions.  By acceptance of product or invoice, the buyer agrees that the payment terms, exchange terms, freight terms, and pricing are correct as listed.  If any of the information contained in this invoice is incorrect, you should contact your sales representative within 3 days of receipt of product.        

1. PRICES and AVAILABILITY: Published price and availability lists are subject to change without notification.    

2. PAYMENT TERMS: Laser Products Company, Inc. accepts MasterCard, Visa, American Express, COD certified funds and Net Terms (on approval only).  Payment terms are stated on all packing slips and invoices.  If the buyer defaults on the terms of payment on any invoice, LPC reserves the right to change the terms of payment or discontinue any further shipments until the account is current.  All COD and Credit card customers must provide company information before any item will be shipped.

All credit card orders will be charged a 0.30$ fee for every time the electronic funding company declines the credit card. 

3. SHIPPING:  Shipping charges are the buyer’s responsibility.  There is a $7.50 charge added to all COD shipments.  All shipments, including those that are charged to the customer’s shipper number; will be subject to a $4.00 handling charge.  Product will be shipped Federal Express Ground unless otherwise specified.  Shipping charges for all RMA returns and Good Part returns are the sole responsibility of the customer.

4. WARRANTY: All defective parts returned to LPC are subject to this warranty policy.  In-stock replacement parts will be shipped within 24 hours using Federal Express Ground service only.  Customer is responsible for the difference in cost if another shipping method is required.  Special shipping for DOA situations is available. Please ask your representative.

Policy terms are as follows.

·          Warranty returns are due 15 days from date of warranty claim.

·          LPC reserves the right to inspect any warranty item BEFORE a replacement part is shipped.

*Warranty is defined as any defect in parts or workmanship.  Normal wear is not a warrantable issue. Any maintenance, overhaul, installation, storage, operation or use that is not in accordance with normal procedure will void any warranties.  Any alteration, modifications, or repairs done by anyone other than LPC will void any warranties.  Any accidents, misuse or abuse of item will void any warranties.  All warranty returns must be well packaged to avoid shipping damage.  Shipping carriers will not take responsibility for damage to poorly packaged items.  All warranties are void on items with shipping damage due to poor packaging. Any damage incurred in shipping on LPC’s account will be the responsibility of the shipping carrier.  All shipping damage MUST be reported within 48 hours of receipt. If not reported customer is responsible for replacement.  A replacement order will be shipped and invoiced.  Credit will be issued upon resolution with shipping carrier.  Any damage incurred in shipping using account numbers supplied by customer is the sole responsibility of the customer.  All refurbished parts up to a speed of 24ppm carry a 6-month warranty. All refurbished parts 25ppm and up carry a 90day warranty.  All pull parts carry an out of box warranty.  All new in retail box items carry the manufacturers warranty.  All LPC new fusers carry the same warranty as refurbished. All Nupro products carry a 6 month manufacturers warranty.

5.RETURNS: No product will be accepted for return without prior approval and issuance of RMA#.  All return products will be subject to a 20% restocking fee. Customer will be responsible for all shipping charges that occurred upon shipment to and from customer.  All products must be returned in the same unused condition as they were received. 

6. EXCHANGES: All products are exchange unless otherwise noted.  See front of Pack Slip/Invoice for RMA# and return shipment instructions. All customers not on net terms with LPC must have a valid credit card authorization form on file with us at all times.  Any exchange core not received on our dock by the 15^th day from invoice date will automatically be charged a core charge. Core charge may be charged to the credit card on file or if customer is on net terms core charge will be invoiced under original purchase order number and has the same terms and conditions of original purchase.  All exchange cores must be received with a valid RMA# to be considered.  Any core return deemed unrepairable by LPC will be returned to customer and a core charge will apply. 

7. TECHNICAL SUPPORT: Any telephone, e-mail or fax diagnosis is strictly advisory in nature.  LPC cannot be responsible for any misdiagnosis via the telephone. 

8. APPLICABLE LAW: The terms and conditions applicable to the transaction provided for herein shall be determined and construed in accordance with, and will be governed by the laws, including the Uniform Commercial Code, of the State of Missouri, USA, and the parties agree to submit to the jurisdiction of the appropriate state or federal court within Missouri for the purposes of resolving any dispute or claim arising in connection with the transaction.             REVISED 06/05/08

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